Fixflow
Brings clarity to maintenance work and supplier delays
So technicians can see real task progress and part delivery status instead of guessing.
Maintenance Management
UX Research
UX/UI Design
THE PROBLEM
Workers can’t plan or complete tasks on time, but they’re still held responsible for the delays.
OBSERVATION RESEARCH
I spent a full week alongside a maintenance technician in an office building to understand their day‑to‑day challenges.
What became visible during observation
Delays blamed on workers
Progress stalls without clear visibility into external dependencies.
30–40% of the day wasted waiting
Tasks are often paused due to missing parts or unclear delivery times.
Critical updates scattered everywhere
Information is spread across calls, messages, and informal channels.
INTERVIEW RESEARCH
Insights from interviews with six maintenance professionals.
Key signals from interviews:
91%
Want real-time tasksand delivery tracking
74%
Experience delays on a weekly basis
82%
Wait for approvals before ordering parts
When delivery timelines lack clarity, work stalls and resulting delays are easily misinterpreted.
PERSONA
Roni cohen
38‑year‑old maintenance technician working across multiple facilities.
“When something is delayed, it looks like my fault, even when I’m just waiting for a delivery.”
Pain Points
No real-time task status updates
Tasks not managed in one place
Unclear supplier delivery timelines
Goals
Shared visibility around every task.
Faster access to required parts
Clear delivery timelines
SOLUTION
Fixflow turns fragmented updates into shared visibility, allowing teams to see exactly where work is blocked and why.
This makes responsibility clear and reduces misplaced blame.
DESIGNS
Maintenance work happens in dynamic, high-pressure environments, not in front of a desk.
The design prioritizes clear hierarchy and contextual information, so technicians can understand task status, part availability, and delivery timing at a glance.
Immediate task clarity
The first screen shows exactly what matters right now. Open work orders, priorities, and statuses are visible instantly so technicians can act, not search.
Order parts from within the task
Technicians can request and track required parts without leaving the work order.
Scan to identify
Parts can be identified by scanning the code directly on the equipment.
Delivery tracking
Delivery time and status are updated automatically after the order is placed.
Status update in place
Technicians update the task status from within the task itself.
Arrival notification
Delivery completion is communicated through an in‑app notification.
Elektra (Pleated air filter)
Your orders should be delivered by now, enjoy !
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All Rights Reserved. Jeko Akhvlediani (2026)
Jeko Akhvlediani
Fixflow
Brings clarity to maintenance work and supplier delays
So technicians can see real task progress and part delivery status instead of guessing.
UX Research
Maintenance Management
UX/UI Design
THE PROBLEM
Workers can’t plan or complete tasks on time, but they’re still held responsible for the delays.
OBSERVATION RESEARCH
I spent a full week alongside a maintenance technician in an office building to understand their day‑to‑day challenges.
What became visible during observation
Delays blamed on workers
Progress stalls without clear visibility into external dependencies.
Critical updates scattered everywhere
Information is spread across calls, messages, and informal channels.
30–40% of the day wasted waiting
Tasks are often paused due to missing parts or unclear delivery times.
INTERVIEW RESEARCH
Insights from interviews with six maintenance professionals.
Key signals from interviews:
91%
Want real-time tasksand delivery tracking
74%
Experience delays on a weekly basis
82%
Wait for approvals before ordering parts
When delivery timelines lack clarity, work stalls and resulting delays are easily misinterpreted.
PERSONA
Roni cohen
38‑year‑old maintenance technician working across multiple facilities.
“When something is delayed, it looks like my fault, even when I’m just waiting for a delivery.”
Pain Points
No real-time task status updates
Tasks not managed in one place
Unclear supplier delivery timelines
Goals
Shared visibility around every task.
Faster access to required parts
Clear delivery timelines
Login
Viewing open tasks
Receiving a task from the manager
Viewing the task details
Location, issue description, and timeline
Actual task execution
The worker performs the required job on-site
Documentation and update in the app
At completion: uploads a photo, updates status/notes, and notifies the manager
Task completed
The task is marked as completed and added to the daily activity report
Heading out to perform the work on-site
Finds that a part needed for the fix is missing
Enters “Request a Part” and submits the form
Order confirmation
Real-time tracking
Delivery is sent directly to Roni
Completes the job and updates the status
Completing the job
reports in the app by uploading a photo, marking “Done,” and updating the status
USER FLOW
SOLUTION
Fixflow turns fragmented updates into shared visibility, allowing teams to see exactly where work is blocked and why.
This makes responsibility clear and reduces misplaced blame.
DESIGNS
Maintenance work happens in dynamic, high-pressure environments, not in front of a desk.
The design prioritizes clear hierarchy and contextual information, so technicians can understand task status, part availability, and delivery timing at a glance.
Immediate task clarity
The first screen shows exactly what matters right now. Open work orders, priorities, and statuses are visible instantly so technicians can act, not search.
Order parts from within the task
Technicians can request and track required parts without leaving the work order.
Scan to identify
Parts can be identified by scanning the code directly on the equipment.
Delivery tracking
Delivery time and status are updated automatically after the order is placed.
Elektra (Pleated air filter)
Your orders should be delivered by now, enjoy !
Arrival notification
Delivery completion is communicated through an in‑app notification.
Status update in place
Technicians update the task status from within the task itself.
Thank you for scrolling !
Discover The Next Story
Go back to
Home page
Fitfinder
Discover outfits around you
Scroll
Get in touch:
All Rights Reserved. Jeko Akhvlediani (2026)
Jeko Akhvlediani
Work
Contact
Fixflow
Brings clarity to maintenance work and supplier delays
So technicians can see real task progress and part delivery status instead of guessing.
UX Research
UX/UI Design
Maintenance Management
Scroll
THE PROBLEM
Workers can’t plan or complete tasks on time, but they’re still held responsible for the delays.
OBSERVATION RESEARCH
I spent a full week alongside a maintenance technician in an office building to understand their day‑to‑day challenges.
What became visible during observation
30–40% of the day wasted waiting
Tasks are often paused due to missing parts or unclear delivery times.
Delays blamed on workers
Progress stalls without clear visibility into external dependencies.
Critical updates scattered everywhere
Information is spread across calls, messages, and informal channels.
INTERVIEW RESEARCH
Insights from interviews with six maintenance professionals.
Key signals from interviews:
91%
Want real-time tasksand delivery tracking
74%
Experience delays on a weekly basis
82%
Wait for approvals before ordering parts
When delivery timelines lack clarity, work stalls and resulting delays are easily misinterpreted.
PERSONA
Roni cohen
38‑year‑old maintenance technician working across multiple facilities.
“When something is delayed, it looks like my fault, even when I’m just waiting for a delivery.”
Pain Points
No real-time task status updates
Tasks not managed in one place
Unclear supplier delivery timelines
Goals
Shared visibility around every task.
Faster access to required parts
Clear delivery timelines
Login
Viewing open tasks
Receiving a task from the manager
Viewing the task details
Location, issue description, and timeline
Actual task execution
The worker performs the required job on-site
Documentation and update in the app
At completion: uploads a photo, updates status/notes, and notifies the manager
Task completed
The task is marked as completed and added to the daily activity report
Heading out to perform the work on-site
Finds that a part needed for the fix is missing
Enters “Request a Part” and submits the form
Order confirmation
Real-time tracking
Delivery is sent directly to Roni
Completes the job and updates the status
Completing the job
reports in the app by uploading a photo, marking “Done,” and updating the status
USER FLOW
SOLUTION
Fixflow turns fragmented updates into shared visibility, allowing teams to see exactly where work is blocked and why.
This makes responsibility clear and reduces misplaced blame.
DESIGNS
Maintenance work happens in dynamic, high-pressure environments, not in front of a desk.
The design prioritizes clear hierarchy and contextual information, so technicians can understand task status, part availability, and delivery timing at a glance.
Immediate task clarity
The first screen shows exactly what matters right now. Open work orders, priorities, and statuses are visible instantly so technicians can act, not search.
Order parts from within the task
Technicians can request and track required parts without leaving the work order.
Scan to identify
Parts can be identified by scanning the code directly on the equipment.
Delivery tracking
Delivery time and status are updated automatically after the order is placed.
Elektra (Pleated air filter)
Your orders should be delivered by now, enjoy !
Arrival notification
Delivery completion is communicated through an in‑app notification.
Status update in place
Technicians update the task status from within the task itself.
Thank you for scrolling !
Discover The Next Story
Go back to
Home page
Fitfinder
Discover outfits around you
Get in touch:
All Rights Reserved. Jeko Akhvlediani (2026)
Jeko Akhvlediani
Work
Contact